Product Item Numbers:
Note to Purchaser: Angel Armor reserves the right in its sole and absolute discretion to modify or replace all or any portion of these warranty terms with respect to subsequent transactions with purchaser.
1. Applicable NIJ Standard. The Angel Armor, Inc. (“Angel Armor”) product listed above (the “Product”) has been tested at a laboratory accredited by the National Institute of Justice (“NIJ”) and independently verified to meet or exceed the minimum ballistic resistance performance specified under the following NIJ Standard (the “Standard”): Ballistic Resistant Protective Materials – NIJ STD-0108.01, against the threat level designated on the product’s label. Angel Armor’s statement that the Product meets or exceeds the Standard is valid only for new and unused product as of the time of sale, and is subject to all of the limitations and qualifications set out below.
2. Scope and Duration of Our Express Limited Warranty; Sole and Exclusive Remedy.
a. Subject to all of the terms and conditions of this document, Angel Armor warrants to purchaser only that: (1) the Product has been tested against the Standard described in Section 1 above; and (2) that for a period of sixty (60) months after the date of sale to the end user, the Product shall be free from defects in material and workmanship. The sole and exclusive means for determining whether the foregoing expressly limited warranty has been met will be the performance of the examination and optional testing protocols described in Section 2.b. below. Where the date of sale cannot be clearly established and/or documented, Angel Armor’s warranty period shall be held to commence on the date of commencement of manufacture of the lot from which the relevant Product unit was made. The Product must be used and maintained in strict accordance with the instructions set out in this document and in our Product specifications, and compliance with all of the foregoing is a condition precedent to any warranty claim. IN NO EVENT SHOULD OUR PRODUCTS BE RELIED UPON AFTER THE EXPIRATION OF THE SIXTY (60) MONTH WARRANTY TERM.
b. In the event that the purchaser returns a Product unit based on a claim that the Product has not complied with our express limited warranty in this document, Angel Armor will use reasonable commercial efforts to examine the returned unit (if made available by the purchaser); and to verify and determine the cause of the alleged breach of the warranty (e.g., by examining whether multiple units of Product that were manufactured from the same lot of ballistic material have been returned). Angel Armor may, at its discretion, conduct additional testing of the returned unit or other units of Product from the same lot (if either is available). Notwithstanding any contrary provision or representation, whether the Product unit in question complied with the Standard shall be determined exclusively by Angel Armor based on its internal examination and, if conducted, the testing described above. Any ballistic performance or other tests performed by the purchaser or any other third party shall not be valid in any manner whatsoever for purposes of warranty claims. For the avoidance of doubt, the Product warranty is limited to only those threats specifically identified in the Standard designated above, and does not extend to any special or other threats not specifically identified in the Standard. If Angel Armor in its sole and absolute discretion determines that a product does not conform to the express limited warranty in Section 2.a., Angel Armor shall at its election replace, repair, or issue a pro-rated purchase price credit for such Product unit. Such repair, replacement or refund shall be Angel Armor’s sole obligation and purchaser’s sole remedy with respect to a breach of warranty claim. A Return Materials Authorization (“RMA”) number must be obtained from Angel Armor prior to returning any Product. RMA number requests and all other warranty-related correspondence should be directed to firstname.lastname@example.org. All returns shall be made to Angel Armor’s manufacturing facility indicated in the RMA and must include: (1) proof of date of purchase; and (2) documentation (including, where available, images of the damage) specifying the claimed defect and all relevant supporting information.
3. Disclaimer of Any Other Express Warranties and Implied Warranties; Limitation of Liability
a. Warranty Disclaimer. The express limited warranty in Section 2.a. above is the sole and exclusive warranty made by Angel Armor with respect to the Product. Other than through an express written agreement signed by an authorized Angel Armor officer and our original purchaser, our warranties may not be altered. Without limiting the generality of the foregoing, our warranties may not be and are not expanded or altered by any terms or conditions on a Purchase Order; by any representations, descriptions, course of dealing, trade usage, technical advice, service, samples, models, or marketing materials; or by any acts, statements, or agreements done or purported to be made by any third party (e.g., by any distributor, dealer, or agent of Angel Armor). ANGEL ARMOR MAKES NO OTHER WARRANTIES – EXPRESS, IMPLIED, OR STATUTORY – INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, OR NON-INFRINGEMENT.
b. LIMITATIONS OF LIABILITY. IN NO EVENT SHALL ANGEL ARMOR (OR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS) BE LIABLE FOR ANY OF: (I) THE COST OF REPLACEMENT PRODUCTS; (II) ANY PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, ANTICIPATED OR LOST PROFITS, INCIDENTAL DAMAGES, LOSS OF TIME, OR OTHER INDIRECT LOSSES OR EXPENSES THAT ARISE FROM ANY CAUSE RELATING TO OUR PRODUCT, REGARDLESS OF THE FORM OF THE ACTION, WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE, AND REGARDLESS OF WHETHER ANGEL ARMOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; OR (III) DIRECT DAMAGES EXCEEDING THE PURCHASE PRICE ACTUALLY PAID FOR THE PRODUCT UNIT(S) GIVING RISE TO SUCH PURPORTED LIABILITY.
c. Compliance with Law. Certain jurisdictions do not permit certain limitations on warranties or remedies. In the event the laws of any jurisdiction apply to a transaction covering our products, the foregoing limitations in Sections 3.a. and 3.b. may be amended insofar, and only insofar, as required by such laws.
4. Conditions Precedent to and Limits on Warranty Coverage
a. Product Design and Dimensions. The Product is designed to allow for its insertion into certain areas of certain vehicle types specified in our individual Product specifications. This design requires the Product to incorporate holes, gaps, and other similar features to enable the vehicle part (e.g., the door) to function, and to allow insertion into the vehicle by the purchaser or the purchaser’s agents (e.g., upfitter, installer, mechanic). Angel Armor’s warranty does not apply to any such holes, gaps or similar Product design features, which areas may provide a lower level of protection than other parts of the Product, or no protection at all. Angel Armor also notifies purchaser that the design of the Product may allow it to be subject to risk of removal and theft, even if the vehicle is otherwise locked.
b. Modification and Misuse. Angel Armor has delivered the Product units ready for installation and use in accordance with its specifications and related installation instructions. Our express limited warranty above applies only to our Products as originally manufactured by or for Angel Armor. Our warranty shall be void as to Product units that have been changed, modified, or altered in any way by any person or entity other than Angel Armor. Our warranty also shall be void as to any Product unit that has been subjected to misuse, abuse, accident, neglect, breakage, alteration, damage, improper storage or handling, theft (whether installed in a vehicle or not), or any repair or service not performed by Angel Armor. For the avoidance of doubt, “misuse” for this purpose includes but is not limited to any one or more of the following: cutting, piercing, or attempting to shape all or any portion (e.g., the outer layer) of the Product unit; applying glues, solvents, or other chemicals to the Product unit; exposing the Product unit to extremes of temperature, humidity, or other environmental conditions (whether in use or in storage) attempting to install the Product unit other than in accordance with Angel Armor’s installation instructions; or taking any other action that would expose or damage the ballistic resistance technologies incorporated within the Product unit. In addition, “misuse” also covers damage to the Product unit resulting from the operation of the vehicle into which the Product is inserted, including as non-exclusive examples car accidents, electrical short circuits, and manufacturing defects or part failures within the vehicle. In addition to voiding out the warranty, any of the foregoing actions or events could cause the Product unit to fail and could expose the user to increased risk of serious injury or death.
c. Specific Product Usage Limitations and Product Warnings
FAILURE TO CLOSELY FOLLOW ALL WARNINGS AND INSTRUCTIONS WILL VOID ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY BALLISTIC PERFORMANCE WARRANTY, AND COULD LEAD TO SERIOUS INJURY OR DEATH.
Without limiting the effect of Sections 4.a. or 4.b. above, or of the prior sentence, the following instructions and warnings are a non-exclusive list of instructions and warnings that are important to the proper use of the Products. The warnings below further define and limit the scope of Angel Armor’s limited express warranty. Failure to follow the instructions below will void our warranty obligations.
i. Any combat situation or other hostile environment is inherently hazardous. The Product will not provide protection from all threats potentially faced. The Product is a last resort measure to reduce risk after all other actions and methods to preserve personal safety have failed. Without limiting the generality of the foregoing, the Product is not designed to protect against bursting munition threats such as IED’s, mines, hand grenades, mortar fire and/or sharp-edged or pointed objects. Also, should the Product be struck by a projectile close to the panel’s edge, the Product’s ability to dissipate the projectile’s energy may be adversely impacted.
ii. Do not remove or obscure the affixed Product label. It provides important information specific to the Product including the Standard and the types of threats against which the Product has been tested, as described above. Your removal or obscuring of the Product label or messaging will void our warranty, and also could cause increased risk of serious injury or death.
iii. Purchase this Product only if it is appropriate to your threat risk. It is your obligation to determine in advance if the Product is designed and tested against these types of threats. Without limiting the generality of the foregoing sentence, the Products are designed to lessen the risk of injury or death from those threats indicated on the affixed Product messaging and as described in the Standard. User should read and fully understand that Standard’s various threat levels, and the limitations on the protection afforded by each.
iv. Even for those threats included within the Product’s specified NIJ threat level, the Product is only ballistic resistant, NOT “bullet proof”. Even where a Product has stopped a threat, some degree of injury to the user could occur, and death is still possible. Ballistics are highly unpredictable and projectiles of any sort can ricochet or deflect off of the Product, and/or shatter into fragments that can pass through the Product, in either case possibly resulting in injury or death.
v. The greater the amount of impacts and the closer the proximity of each impact, the greater the possibility a projectile may penetrate the Product, resulting in serious injury or death.
vi. Purchaser or its agents must carefully inspect each Product unit before using or installing it. Should the Product unit be broken, interrupted, cracked or damaged in any way, it should immediately be sent to Angel Armor or its authorized dealer for an inspection using the RMA process described above. Do not use any Product unit if it is chipped, cracked, delaminated or separated, or shows any other physical change or deterioration. Any of the foregoing may either cause the product to be ineffective or indicate that it has become ineffective, exposing the user to increased risk of serious injury or death.